Useful logmein pro alerts update#
Support was horribly unhelpful and just suggested updates, which in the long run did not help since issues would reoccur and getting access to update them would require being physically present at the computer, ruining the purpose of this remote access software.
When it worked, it was great, but when you often have to take action or go on site to get your remote software working, it's just not worth it. I would say 50% of the time, the computer we would try to access would need to be restarted, have an unfixable black screen remotely, or just not connect due to a LogMeIn client issue. We have maybe 2500 computers we need to have irregular access to. LogMeIn Central requires you to at least pay for a minimum of 25 workstations / installations, whether you use them or not, as this is a business-class product. There is a lot of functionality for managing updates, running scripts, etc, that I do not use. There's also a File Manager where I can move or copy files from my workstation to the end users. The Central Management Console allows me to see all of my user workstations, group them, setup notifications based on specific criteria (RAM or CPU utilization, new software installs, etc). I can also get specific hardware information (ie, graphic card or CPU model) using the Inventory functionality about any workstation in my Central Account. This allows me to remote into any user computer to help with troubleshooting, and to do a number of other management functions (ie, monitor hardware, software, anti-virus status, etc). I use LogMeIn Central to manage all of the user workstations within my organization. I've also used Central to manage windows-based Digital Signage computers both with great success! I've used LogMeIn Central to manage user workstations across the networks of two manufacturing companies that I've worked for as the IT Administrator.
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